What do we see, when we hear someone's voice on the phone? Can we see a smile? That's what experts say. Trainers for telemarketing always stress the importance of smiling when talking on the phone.
This week I needed a favor from people I don't know. The first person I called spoke in a quiet worried voice. I didn't need to see her face to know that she was frowning, eyes furrowed, forehead wrinkled. In the end, she couldn't help me.
So I made more contacts, and as I persisted in my quest, smiles broadcast on the phone, radiating, brighter and brighter; it was contagious. I felt cheered and optimistic. Finally, the biggest smile was heard, and my goal was accomplished.
All by phone.
I just wonder if that's how the blind read people's moods, since they can't see faces.
Shabbat Shalom
2 comments:
Good advice, I will try smiling!
wonderful
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